Refund Policy
1. Our Commitment
We are a startup and we are building trust. If something is not right, we want to make it right — simply and quickly. This policy is intentionally liberal.
2. Pre-Order Refunds
2.1 Full Refund, No Questions Asked
If you have placed a pre-order for a Sudo device, you are entitled to a full refund of your pre-order amount at any time, for any reason.
We will not ask you why. We will not make it difficult. Pre-order refunds are a straightforward, no-questions-asked commitment.
2.2 Who This Applies To
Any customer who has paid a pre-order amount for a Sudo device through heysudo.xyz or any authorised channel.
3. How to Request a Refund
Send an email to hello@heysudo.xyz with:
- Subject line: “Refund Request – [Your Name or Order Reference]”
- Your full name
- The email address used at the time of pre-order
- Your order reference number (if available)
- Your preferred refund method (same payment source, or bank transfer — see Section 4)
You may also reach our Grievance Officer directly: asis@heysudo.xyz
4. Refund Process and Timeline
| Step | What Happens | Timeline |
|---|---|---|
| Acknowledgement | We confirm receipt of your refund request | Within 24 hours of request |
| Verification | We verify your pre-order record | Within 2 business days |
| Processing | Refund initiated to your original payment method | Within 5 business days of verification |
| Settlement | Funds appear in your account | Depends on your bank / payment provider (typically 3–7 business days) |
Total expected time from request to settlement: 7–14 business days.
5. Refund Method
- Refunds are processed to the same payment source used for the original pre-order (credit card, debit card, UPI, net banking, etc.).
- If the original payment method is no longer available (e.g., expired card), we will arrange a bank transfer to your nominated account. Please include your bank details when making the request.
- We do not issue refunds in cash.
6. Exceptions
We believe in making this as easy as possible. The only circumstances where a full refund may not apply:
- Fraudulent pre-orders: Payments made using stolen or fraudulent payment instruments. In such cases, we cooperate with law enforcement and the payment provider.
- Duplicate requests: If you have already received a refund for the same order, a second refund will not be issued.
These exceptions are narrow and we apply them only when there is a clear, documented basis.
7. Service Subscriptions (Future)
Once the Sudo service launches with paid subscription tiers, we will update this policy with terms applicable to subscription refunds. We expect to maintain a liberal, startup-friendly approach — likely including a free trial period and prorated refunds for unused subscription time. We will communicate these terms clearly before any paid tier goes live.
8. Consumer Rights
Nothing in this Refund Policy limits or excludes your statutory rights as a consumer under the Consumer Protection Act, 2019 or any other applicable Indian law. If you believe your statutory rights are not being honoured, you may approach the appropriate consumer forum.
9. Contact and Grievance Escalation
Primary contact:
Email: hello@heysudo.xyz
Grievance Officer:
Asis Panda
Sudo Automations Private Limited
Email: asis@heysudo.xyz
Response time: Acknowledgement within 48 hours; resolution within 30 days
If your refund issue is not resolved to your satisfaction within 30 days of raising a grievance, you may approach the appropriate consumer forum or the Data Protection Board of India (for data-related matters).
10. Company Details
Sudo Automations Private Limited
CIN: U26109KA2026PTC220064
VO-861, WeWork Prestige Atlanta, 80 Feet Main Road, Koramangala 1A Block, Bangalore, KA – 560034
Email: hello@heysudo.xyz
Website: https://heysudo.xyz
This Refund Policy was last reviewed by the CLO on 1 June 2026.